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Login and Troubleshooting
How do I activate my account?
How do I activate my account if my link has expired?
Why is my email address not being recognized?
How do I reset my password?
How do I get a HealthLoop account?
How do I correct my date of birth?
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How do I check in to update my loop?
When do I need to check in next?
How do I view past check in questions and responses?
How do I use the "Checklist" feature?
How do I sign out of GetWell Loop?
Managing Your Account
How do I add or change my contact information?
How do I add or change my profile photo?
How do I add or change my preferred name?
How do I change my email preferences?
How do I opt out of GetWell Loop?
Frequently Asked Questions
Why am I only seeing a blue screen with "GetWell Loop" on it?
Why do I have to reset my password every time?
Did I already activate my account?
How do I submit a technical support request?
Why am I getting an error message that my assessment's timeframe has passed?
What is GetWell Loop?